Reporting road closures for our Traffic Service

Hello Mappers,

 

Many of us are aware of the capability to report road closures in the Map Creator tool that will is used for HERE traffic services.  If you don’t recall, it’s very easy to access this functionality via the Road attributes menu and selecting the green button “Report road closure” – as shown in the image below.

traffic1

 

Please fill the information the following :

  • Be as detailed and precise as you can be
  • Provide a link to a source in the “Reason” field

 

Your report will be sent to the HERE Traffic Team who firstly analyse and investigate the report and, once verified, includes the road closure information you provided into HERE traffic services.  If something is not clear for the Traffic Team, you may be contacted by e-mail to clarify the road closure.

After reporting your traffic issue in Map Creator, hit refresh, and you will be able to view the reported links lined in red.

Make sure the layer “Road closure reports” is activated in the layer menu on the righthand side of your screen as in the image below.

traffic2

 

Once the road closure has been entered in the HERE traffic system you can see your input on HERE WeGo (see example below). The process usually takes no more than 2-3 days. This information will be used in all the navigation systems, which use HERE live traffic data.

traffic3

We kindly ask you to keep on submitting your road closure reports using Map Creator.

Of course you can also send an e-mail with all the details to us mapcreatoruk@here.com for more complicated scenarios and we’ll forward it to the Traffic Team.

 

Thank you very much for your contributions.

 

Your Western Europe HERE Community Team

Paolo, Massi, Arturs, Alicja, Belén, Solène, Ben, Pedro, Georg and Eric

 

HERE_Logo_2016_POS_sRGB

 

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s